Nobody Wants ML, AI, and Analytics.
They want a UX that provides indispensable decision support, useful insights, and actionable intelligence.
My free resources below will help you learn how to use human-centered design to create innovative user experiences that turn technical outputs into valuable customer outcomes.
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Additional Resources
Are customers not getting the value out of your data product, analytics SAAS, or decision support application?
My free self-assessment guide covers 9 key topics to help you make your service indispensable. Each day, for 9 days, you will also get an email lesson that goes deeper into the topic and provides recommendations on how to start taking action.
Want to learn how to design engaging data products your customers and stakeholders will use and value?
My self-guided video course—Designing Human-Centered Data Products—can help you learn the creative problem solving skills that data-driven software leaders need to produce useful, usable applications and solutions. Download the first module's video and written supplement, free.
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Recent Articles by Brian
Humans – The Weak Link in your ML / AI Strategy?
In many cases, machine learning needs to be deployed to augment human decision making, not automate it. What are you doing to account for this dependency on the success of your data product?
My Too-White Data Podcast Looks ~Like This: 🧑🦲🧑🦲🧑🦲🧑🦲🧑🦲🧑🦲🧑🦲🧑🦲👩🦰👨🏾
Self-reflecting on #BLM, the makeup of my podcast guests to date, racism, and the responsibilities of consultants with platforms and audiences in fighting injustice.
A UI Design Audit of MITRE’s Covid-19 Decision Support Dashboard
I performed a rapid UI/UX and data visualization audit on the MITRE Covid-19 Healthcare Coalition Decision Support Dashboard. Watch it here, and see my recommended design changes the team should make.
$1M spent on a predictive model/data science w/ $0 value and no user engagement?
How to avoid spending 6-8 months on a technically right, effectively wrong model. Are you successful with ML if nobody uses your solution, model, or application?
(6) Ways to Sanitize Your Data Product, Dashboard Visuals or Analytics due to Covid-19
Covid-19 presents a major disruption to our lives and businesses. However, sanitizing your hands isn’t the only thing you data leaders need to be considering. Your data product, dashboards, or UI may also need to be cleaned up. No hard-to-find Clorox wipes needed; just some good design thinking centered around your customers.
UX Designers & Data Scientists: United in Job Misery?
My conversations and research suggest that individual contributor UX designers and data scientists share one thing in common: it’s often a challenge to “get to do the job I was hired for.” People, process, and political roadblocks at every turn—so what can you do about it if this is you? And if you’re managing these people, what are you doing to ensure these people don’t leave?
Empathy & Human-Centered Design in a World with the Coronavirus
It takes more than math and technical skills to develop simple, useful, and usable decision support solutions. It starts with problem clarity, customer empathy and…
Technically Right, Effectively Wrong: Why 85% Data Science Projects Fail
It takes more than math and technical skills to develop simple, useful, and usable decision support solutions. It starts with problem clarity, customer empathy and…
10 human reasons your data product or solution may fail
It takes more than math and technical skills to develop simple, useful, and usable decision support solutions. It starts with problem clarity, customer empathy and…