Free Insights on Turning ML, AI, and Analytics Into Indispensable Decision Support Applications and Products

Nobody wants another technically right, effectively wrong solution. As a software leader, your analytics/ML/AI technology is only good if you're delivering a positive outcome, not just an output

My resources below will help you learn how to begin applying human-centered design to produce indispensable data-driven software.

Are customers not getting the value out of your data product, analytics SAAS, or decision support application?

My free self-assessment guide covers 9 key topics to help you make your service indispensable. Each day, for 9 days, you will also get an email lesson that goes deeper into the topic and provides recommendations on how to start taking action.

Want to learn how to design engaging data products your customers and stakeholders will use and value?

My self-guided video course—Designing Human-Centered Data Products—can help you learn the creative problem solving skills that data-driven software leaders need to produce useful, usable applications and solutions. Download the first module's video and written supplement, free.

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Recent Articles by Brian

UX Designers & Data Scientists: United in Job Misery?

By Brian T. O'Neill

My conversations and research suggest that individual contributor UX designers and data scientists share one thing in common: it’s often a challenge to “get to do the job I was hired for.” People, process, and political roadblocks at every turn—so what can you do about it if this is you? And if you’re managing these people, what are you doing to ensure these people don’t leave?

Empathy & Human-Centered Design in a World with the Coronavirus

By Brian T. O'Neill

It takes more than math and technical skills to develop simple, useful, and usable decision support solutions. It starts with problem clarity, customer empathy and…

Technically Right, Effectively Wrong: Why 85% Data Science Projects Fail

By Brian T. O'Neill

It takes more than math and technical skills to develop simple, useful, and usable decision support solutions. It starts with problem clarity, customer empathy and…

10 human reasons your data product or solution may fail

By Brian T. O'Neill

It takes more than math and technical skills to develop simple, useful, and usable decision support solutions. It starts with problem clarity, customer empathy and…

Should a vision for a new AI or data product be inspired by existing data…or not?

By Brian T. O'Neill

How should we be innovating in AI? Work backwards from in-shape data? Or start with a vision for how we’ll create value for the customer or organization?

Metrics toilet? Or indispensable data product?

By Brian T. O'Neill

You got the data. Your model rocks. Your analytics are impressive. But, do customers see indispensable decision support….or a metrics toilet?

How to tell when poor UI/UX in a ML/AI application, analytics solution, or data product is impacting customer value

By Brian T. O'Neill

Today I want to tell you why your ugly, clunky, hard-to-use data/AI product or analytics solution should scare you. But first, you, your boss, your customer, your stakeholder—somebody—has to pass that judgement on it. They probably have, but don’t expect it … Read more How to tell when poor UI/UX in a ML/AI application, analytics solution, or data product is impacting customer value

How to become unemployed as a data leader

By Brian T. O'Neill

One trend in analytics and data science I am hearing from the top thought leaders in this space is that (finally!) companies are realizing that the biggest opportunities for data that lay before us is in the pursuit of new … Read more How to become unemployed as a data leader

Ethics used to be a hassle. Now it’s not: Introducing Ethicize™, the fully AI-driven cloud-based ethics solution!

By Brian T. O'Neill

As Seen in the Book: 97 Things About Ethics Everyone in Data Science Should Know: Collective Wisdom from the Experts 1st Edition The essay below was eventually published as the #2 essay in this 2020 O’Reilly publication by Bill Franks. … Read more Ethics used to be a hassle. Now it’s not: Introducing Ethicize™, the fully AI-driven cloud-based ethics solution!