Why software teams need to look beyond “user-centered” when referring to ML or AI-driven data products

As a designer, I used to say “user-centered”—a lot. It’s terminology we now hear from non-designers now, people like many of you. That’s a good thing. But, I want you and your teams to think bigger. For me, that “user-centered” descriptor is missing something about design, and particularly so if you are working on ML/AI systems. … Read more

How to get 1 x 1 research access to users of enterprise data products—when your own company is in the way

Bison blocking a country road. by Yann Allegre

Are you a leader in charge of creating innovative ML and analytics solutions within a very large enterprise organization? Getting the “makers” of the solutions talking to real end-users can be extremely difficult. Here’s how to navigate the gatekeepers and bureaucracy so that the data products you spend so much time and money building actually are useful, usable, and valuable.

What’s Wrong with Spotify’s Analytics Emails (a Design/UI/UX Audit)

Design Audit: Spotify for Artists

Today, I’m sharing my impressions of one of Spotify’s analytics touchpoints—a monthly email I receive with a boatload of design choices I mostly hope you will not copy, especially if you’re working in an enterprise capacity. Most of you by now probably know I have another career as a professional musician, and that includes having three recordings I … Read more